Contact Centre Communication Platform
Akbank Design Studio
Desain Antarmuka, Interaksi, sibawa Pengalaman Pengguna Contact Centre Communication Platform ᨑᨗ Akbank Design Studio Call Center is a communication platform designed for a bank contact center. The platform supports agents during customer calls and chat requests. Customer needs are analyzed before, during and after each call, so many problems are solved at the source without a new call. Self service channels such as mobile applications, ATMs and voice response systems are included. Agents are guided by dashboards and analytics that direct each customer to the right station. A pause screen shows motivation messages between calls. The platform is responsive and available in English and Turkish.
ᨄᨈᨑᨗᨆ ᨕᨘᨒᨕ A' Design Award
Contact Centre Communication Platform ᨕᨔᨛᨒᨙᨊ Akbank Design Studio ᨕᨗᨊᨑᨗᨈᨘ ᨄᨈᨑᨗᨆ ᨆᨗᨊᨔ ᨑᨗᨄᨀᨒᨛᨅᨗ ᨑᨗ ᨄᨄᨀᨒᨛᨅᨗ A' Penghargaan Desain Antarmuka, Interaksi, sibawa Pengalaman Pengguna. Contact Centre Communication Platform ᨆᨈᨑᨗᨆ ᨕᨘᨒᨕ A' Design Award ᨑᨗ ᨈᨕᨘ 2021 ᨊᨛᨊᨗᨕ ᨑᨗᨄᨀᨗᨈ ᨑᨗ The Competition Winners ᨔᨗᨅᨓ ᨉᨙᨔᨕᨗ ᨆᨒᨕᨗᨊᨙ ᨆᨗᨊᨔ ᨆᨅᨙᨉ ᨑᨗ ᨅᨗᨕᨔ. ᨅᨌᨕᨗ ᨄᨄᨗᨔᨛᨊ ᨄᨑᨚᨐᨙ, ᨔᨄᨕᨗ ᨕᨔᨛᨒᨙ ᨆᨒᨕᨗᨊᨙ ᨑᨗ Akbank Design Studio ᨊᨛᨊᨗᨕ ᨕᨗᨔᨛᨂᨗ ᨄᨘᨊᨊ ᨔᨅ ᨉᨙᨔᨕᨗ Contact Centre Communication Platform ᨆᨄᨀᨗᨈ ᨌᨗᨑᨗ ᨆᨅᨙᨉ ᨑᨗ ᨕᨔᨛᨒᨙ ᨔᨕᨗᨂᨊ.
ᨄᨄᨗᨔᨛᨊ Contact Centre
Desain Antarmuka, Interaksi, sibawa Pengalaman Pengguna Contact Centre Communication Platform ᨑᨗ Akbank Design Studio Call Center is a communication platform designed for a bank contact center. The platform supports agents during customer calls and chat requests. Customer needs are analyzed before, during and after each call, so many problems are solved at the source without a new call. Self service channels such as mobile applications, ATMs and voice response systems are included. Agents are guided by dashboards and analytics that direct each customer to the right station. A pause screen shows motivation messages between calls. The platform is responsive and available in English and Turkish. Contact Centre ᨆᨈᨑᨗᨆ ᨄᨄᨀᨒᨛᨅᨗ ᨕᨘᨒᨕ A' Design Award, ᨔᨙᨉᨗ ᨑᨗ ᨈᨗᨀᨛ ᨄᨄᨀᨒᨛᨅᨗ ᨆᨒᨗᨂᨙ ᨑᨗ A' Design Award & Competition. ᨉᨙᨔᨕᨗ ᨄᨈᨑᨗᨆ ᨕᨘᨒᨕ A' Design Award ᨆᨔᨛᨉᨗ ᨉᨙᨔᨕᨗ ᨕᨔᨛᨒᨗ ᨆᨈᨛᨁᨘ ᨔᨗᨅᨓ ᨕᨀᨌᨕ ᨈᨙᨊᨗ ᨆᨗᨊᨔ ᨆᨒᨛᨅᨗ, ᨊᨛᨊᨗᨕ ᨑᨗᨄᨗᨒᨗ ᨑᨗ ᨍᨘᨑᨗ ᨆᨒᨚᨄᨚ ᨔᨛᨅᨁᨕᨗ ᨕᨔᨛᨒᨙ ᨆᨒᨛᨅᨗ ᨑᨗ ᨀᨈᨙᨁᨚᨑᨗᨊ, ᨑᨗᨆᨘᨊᨑᨗᨕ ᨄᨛᨑᨗᨀᨗᨔ ᨕᨀᨉᨙᨆᨗ ᨆᨒᨛᨇᨘ, ᨆᨈᨘᨑᨘ ᨕᨉᨙ, ᨆᨊᨘᨑᨘ ᨀᨘᨕᨒᨗᨈᨔᨊ ᨊᨛᨊᨗᨕ ᨈᨛᨊᨑᨗ ᨀᨘᨕᨔᨕᨗ. ᨑᨗᨒᨒᨛᨊ ᨄᨛᨑᨗᨀᨗᨔᨕᨙ, ᨕᨔᨛᨒᨙ ᨆᨔᨘᨕᨙ ᨑᨗᨄᨗᨒᨗ ᨑᨗᨒᨒᨛᨊ ᨄᨛᨑᨗᨀᨗᨔ ᨑᨗ ᨔᨙᨕᨙᨒᨙᨆᨘ ᨈᨛᨊᨑᨗ ᨕᨗᨔᨛᨂᨗ ᨕᨔᨛᨊ ᨄᨛᨅᨘᨕᨙ, ᨆᨊᨘᨑᨘ ᨄᨈᨚᨀ ᨄᨛᨊᨗᨒᨕᨗᨕ ᨄᨘᨑ ᨑᨗᨈᨛᨈᨛᨀᨙ ᨊᨛᨊᨗᨕ ᨑᨗᨄᨕᨗᨔᨛ ᨑᨗ ᨈᨕᨘ ᨆᨙᨁᨕᨙ.
ᨉᨙᨔᨕᨗ ᨆᨒᨕᨗᨊᨙ ᨑᨗ Akbank Design Studio
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ᨕᨒᨛᨅᨗᨑᨛᨊ ᨉᨙᨔᨕᨗ ᨕᨛᨔᨚᨕᨙ
ᨉᨙᨔᨕᨗᨈᨁ ᨆᨛᨊᨍᨗ ᨄᨈᨑᨗᨆ ᨄᨄᨀᨒᨛᨅᨗ ᨑᨗ ᨆᨚᨑᨗ?
ᨉᨙᨔᨕᨗ ᨄᨈᨑᨗᨆ A' Design Award ᨑᨗᨄᨀᨗᨈ ᨑᨗ The Competition Winners ᨑᨗ ᨄᨛᨒᨚᨑᨗ ᨉᨙᨔᨕᨗ ᨔᨗᨒᨗᨊᨚ.
ᨒᨘᨈᨘᨑᨛ ᨑᨗ ᨕᨔᨗᨕᨗᨂᨛ