Contact Centre Communication Platform
Akbank Design Studio
Moralo wa Sebopeho, Tshebedisano le Boiphihlelo ba Mosebedisi Contact Centre Communication Platform ka Akbank Design Studio Call Center is a communication platform designed for a bank contact center. The platform supports agents during customer calls and chat requests. Customer needs are analyzed before, during and after each call, so many problems are solved at the source without a new call. Self service channels such as mobile applications, ATMs and voice response systems are included. Agents are guided by dashboards and analytics that direct each customer to the right station. A pause screen shows motivation messages between calls. The platform is responsive and available in English and Turkish.
Mohloli oa A' Design Award ea Khauta
Contact Centre Communication Platform, moralo oa Akbank Design Studio, ke mosebetsi o hapileng ka tlotla e kholo khau ena: Moputso wa A' wa Moralo wa Sebopeho, Tshebedisano le Boiphihlelo ba Mosebedisi. Moralo oa Contact Centre Communication Platform o hapile A' Design Award ea Khauta ka 2021 'me o hlahisoa ho The Competition Winners har'a meralo e meng e babatsehang. Shebang morero ka botlalo, fumanang mesebetsi e meng ea Akbank Design Studio 'me le bone hore na ke hobane'ng ha moralo oa Contact Centre Communication Platform o ikhetha har'a e hlolisang.
Ka Contact Centre
Moralo wa Sebopeho, Tshebedisano le Boiphihlelo ba Mosebedisi Contact Centre Communication Platform ka Akbank Design Studio Call Center is a communication platform designed for a bank contact center. The platform supports agents during customer calls and chat requests. Customer needs are analyzed before, during and after each call, so many problems are solved at the source without a new call. Self service channels such as mobile applications, ATMs and voice response systems are included. Agents are guided by dashboards and analytics that direct each customer to the right station. A pause screen shows motivation messages between calls. The platform is responsive and available in English and Turkish. Contact Centre ke moralo o hapileng A' Design Award ea Khauta, e leng e 'ngoe ea maemo a phahameng ka ho fetisisa a kananelo ho A' Design Award & Competition. Meralo e hapileng A' Design Award ea Khauta e kopanya meralo ea pele e matla le bokhabane bo ikhethang ba tlhophiso ea litsebi, 'me e khethoa ke lekhotla le leholo la baahloli e le mesebetsi e ikhethang mekhahlelong ea eona, ka mor'a tlhahlobo ea borutehi e hlokang leeme, e nang le toka, e ipapisitseng le boleng le e ikemetseng, moo mesebetsi e kentsoeng e khethoang ka likhetho ho tsamaisoa mokhoa oa tlhahlobo ea litsebi e patang boitsebiso, ho sebelisoa litekanyetso tsa tlhahlobo tse behiloeng esale pele le tse fumanehang phatlalatsa.
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Bokhabane ba Moralo ba Letsatsi
Moqapi oa Letsatsi Letsatsi le leng le le leng A' Design Award e hlahisa moqapi ea nang le talenta e kholo, ea qapang meralo, lihlahisoa, merero le meaho ea pele e tlisang mekhoa e mecha, e le Moqapi oa Letsatsi. Kajeno, re thabela ho le tsebisa e mong oa baqapi ba hloahloa ka ho fetisisa lefatšeng, eo meralo ea hae e fetolang tsela eo re phelang lefatšeng ka eona.
Puisano ea Boqapi ea Letsatsi Balang lipuisano tsa morao-rao ka moralo, boiqapelo, thekenoloji le mekhoa e mecha pakeng tsa baqolotsi ba litaba tsa moralo le baqapi, baqapi ba meaho le batsamaisi ba mats'oao ba tummeng lefatšeng. Ithuteng kamoo baqapi le mats'oao ba hapileng A' Design Award ba fihlelang bokhabane bo ikhethang ba moralo.
Sehlopha sa Boqapi sa Letsatsi Letsatsi le leng le le leng A' Design Award e hlahisa sehlopha se ikhethang sa boqapi se hapileng likhau, se tlisang mekhoa e mecha ebile se tletse boiqapelo, e le Sehlopha sa Boqapi sa Letsatsi. Hlahlobang merero e nang le boiqapelo bo ikhethang mafapheng a boqapi ba meaho, moralo o motle, feshene, moralo oa litšoantšo le leano la moralo, e entsoeng ke lihlopha tsa boqapi tse hloahloa lefatšeng lohle.
Mohale oa Boqapi oa Letsatsi E khethiloeng ke A' Design Award & Competition, karolo ea Mohale oa Boqapi oa Letsatsi e totobatsa baqapi ba tummeng ba ntlafatsang lefatše la rona ka lihlahisoa le merero ea boleng bo phahameng e thusang sechaba le ho se ntšetsa pele. Hlahlobang lipokello tsa mesebetsi ea baqapi ba boemo ba lefatše, baqapi ba meaho ba tummeng le batlisi ba mekhoa e mecha.
Moqapi ea Totobalitsoeng oa Letsatsi Letsatsi le leng le le leng A' Design Award & Competition e totobatsa moqapi ea ikhethang ka 'nete, moqapi oa meaho ea tummeng, moetapele oa boqapi kapa motlisi oa mekhoa e mecha, eo mesebetsi ea hae e khethiloeng ho latela boleng e le mohlala o ikhethang oa moralo o motle, karolong ea Moqapi ea Totobalitsoeng oa Letsatsi. Hlahlobang lipokello tsa meralo e hapileng likhau.
Mohopolo oa Moralo oa Letsatsi Letsatsi le leng le le leng A' Design Award & Competition e hlahisa mohopolo oa moralo o tlisang mokhoa o mocha ka tsela e ikhethang kapa khopolo ea boqapi e bontšang monahano oa pele le litharollo tse sebetsang, e le Mohopolo oa Moralo oa Letsatsi. Hlahlobang likhopolo tse babatsehang tse hapileng likhau, mekhoa ea boiqapelo le lipono tse susumetsang ho tsoa lefatšeng lohle.
Lets'oao la Moralo la Letsatsi Letsatsi le leng le le leng A' Design Award & Competition e hlahisa lets'oao le ikhethang le etelletsang moralo pele e le Lets'oao la Moralo la Letsatsi, e hlahloba boitsebahatso, pono ea boqapi, lihlahisoa le merero ea likhoebo le mekhatlo e tlisang mekhoa e mecha. Fumanang mats'oao a hapileng likhau le meralo ea 'ona e meholo.
Tloaelo ea Moralo ea Letsatsi Letsatsi le leng le le leng A' Design Award & Competition e hlahloba tloaelo ea pele ea moralo e le Tloaelo ea Moralo ea Letsatsi, e hlahisa litaele tse hlahang, maikutlo a fetohang ka botle le litsela tse ncha tsa boqapi mafapheng a meaho, feshene, bonono, litšoantšo, lihlahisoa le a mang. Fumanang mekhoa ea morao-rao ea moralo kajeno.
Na moralo oa lona ke o latelang ho hapa?
Meralo e hapileng A' Design Award e hlahisoa ho The Competition Winners ho barati ba moralo lefatšeng lohle.
Kenelang Tlholisano