Contact Centre Communication Platform
Akbank Design Studio
Ukudizayina I-Inthafeyi Contact Centre Communication Platform — Akbank Design Studio Call Center is a communication platform designed for a bank contact center. The platform supports agents during customer calls and chat requests. Customer needs are analyzed before, during and after each call, so many problems are solved at the source without a new call. Self service channels such as mobile applications, ATMs and voice response systems are included. Agents are guided by dashboards and analytics that direct each customer to the right station. A pause screen shows motivation messages between calls. The platform is responsive and available in English and Turkish.
Umnqobi womklomelo A' Design Award Yegolide
Umklamo Contact Centre Communication Platform, womklami Akbank Design Studio, ungumnqobi owaziswa kakhulu womklomelo Umklomelo we-A' Wokudizayina I-Inthafeyi, Ukusebenzisana Nesipiliyoni Somsebenzisi. Umklamo Contact Centre Communication Platform uthole umklomelo A' Design Award Yegolide ngonyaka 2021 futhi ukhonjiswa kuwebhusayithi The Competition Winners phakathi kweminye imiklamo eyingqayizivele. Yazi kabanzi ngemininingwane yephrojekthi, thola eminye imisebenzi yomklami Akbank Design Studio futhi ubone ukuthi kungani umklamo Contact Centre Communication Platform uzihlukanisa nemiklamo encintisana nawo.
Mayelana nomklamo Contact Centre
Ukudizayina I-Inthafeyi Contact Centre Communication Platform — Akbank Design Studio Call Center is a communication platform designed for a bank contact center. The platform supports agents during customer calls and chat requests. Customer needs are analyzed before, during and after each call, so many problems are solved at the source without a new call. Self service channels such as mobile applications, ATMs and voice response systems are included. Agents are guided by dashboards and analytics that direct each customer to the right station. A pause screen shows motivation messages between calls. The platform is responsive and available in English and Turkish. Umklamo Contact Centre uthole umklomelo A' Design Award Yegolide, okungelinye lamazinga aphezulu okuhlonishwa emncintiswaneni A' Design Award & Competition. Imiklamo ethola umklomelo A' Design Award Yegolide ihlanganisa imiklamo yokuqala eqinile kanye nekhono elivelele lokuhlela ngobungcweti, futhi ikhethwa yithimba elikhulu lamajaji njengemisebenzi eyingqayizivele ezigabeni zayo, ngemva kokubuyekezwa kwezemfundo okunobulungisa, okwenziwa ngendlela efanele, okusekelwe ekufanelekeni futhi okuzimele, lapho kuvotelwa okungenisiwe ngenqubo yokubuyekezwa ngontanga ngaphandle kokudalula ubunikazi, ngokwemibandela yokuhlola ebekwe kusengaphambili futhi etholakala emphakathini.
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Ukuklama Okuvelele Kosuku
Umklami Wosuku Nsuku zonke umklomelo A' Design Award wethula umklami onekhono elikhulu osungula imiklamo, imikhiqizo, amaphrojekthi nezakhiwo ezinemibono yokuqala nemisha njengoMklami Wosuku. Namuhla sijabule ukwethula omunye wabaklami abahamba phambili emhlabeni, omiklamo yakhe ilolonga indlela esiphila ngayo emhlabeni.
Ingxoxo Yokuklama Yosuku Funda izingxoxo zakamuva ngokuklama, ubuciko, ubuchwepheshe nokusungula phakathi kwezintatheli zokuklama nabaklami, abaklami bezakhiwo nabaphathi bemikhiqizo abadume emhlabeni. Funda ukuthi abaklami nemikhiqizo ewine umklomelo A' Design Award ikufeza kanjani ukuklama okuvelele.
Ithimba Lokuklama Losuku Nsuku zonke umklomelo A' Design Award wethula ithimba lokuklama elihlukile, eliklonyelisiwe, elisungulayo nelinobuciko njengeThimba Lokuklama Losuku. Hlola amaphrojekthi anobuciko obukhulu nemibono yokuqala emkhakheni wezakhiwo, ukuklama okuhle, imfashini, ukuklama ngemidwebo namasu okuklama, avela emathimbeni ahamba phambili emhlabeni.
Ingqalabutho Yokuklama Yosuku Isici esithi Ingqalabutho Yokuklama Yosuku, esikhethwa umncintiswano A' Design Award & Competition, siqhakambisa abaklami abayizingqalabutho abenza umhlaba ube indawo engcono ngemikhiqizo namaphrojekthi asezingeni eliphezulu azuzisa futhi athuthukise umphakathi. Hlola amaqoqo emisebenzi yabaklami abasezingeni lomhlaba, abaklami bezakhiwo abadumile nabasunguli.
Umklami Ogqanyisiwe Wosuku Nsuku zonke umncintiswano A' Design Award & Competition uqhakambisa umklami oyingqayizivele, umklami wezakhiwo odumile, umholi kwezobuciko noma umsunguli, omisebenzi yakhe ikhethwe ngokufaneleka njengesibonelo esivelele sokuklama okuhle, njengoMklami Ogqanyisiwe Wosuku. Hlola amaqoqo emiklamo eklonyelisiwe.
Umbono Wokuklama Wosuku Nsuku zonke umncintiswano A' Design Award & Competition wethula umbono wokuklama osungula kakhulu noma umqondo wobuciko okhombisa ukucabanga kokuqala nezixazululo ezisebenzisekayo njengoMbono Wokuklama Wosuku. Hlola imiqondo emangalisayo eklonyelisiwe, izindlela ezintsha nemibono yekusasa ekhuthazayo evela emhlabeni wonke.
Umkhiqizo Wokuklama Wosuku Nsuku zonke umncintiswano A' Design Award & Competition wethula umkhiqizo ovelele obeka ukuklama phambili njengoMkhiqizo Wokuklama Wosuku, uhlola ubunjalo, umbono wobuciko, imikhiqizo namaphrojekthi ezinkampani nezikhungo ezisungulayo. Thola imikhiqizo eklonyelisiwe nemiklamo yayo emihle kakhulu.
Umkhuba Wokuklama Wosuku Nsuku zonke umncintiswano A' Design Award & Competition uhlola umkhuba wokuklama wokuqala njengoMkhuba Wokuklama Wosuku, uveza izitayela ezivelayo, ukubukeka okushintshayo nezindlela ezintsha zobuciko emikhakheni yezakhiwo, imfashini, ubuciko, imidwebo, imikhiqizo neminye. Thola imikhuba yakamuva yokuklama namuhla.
Ngabe umklamo wakho uzoba ngumnqobi olandelayo?
Imiklamo ewine umklomelo A' Design Award ikhonjiswa kuwebhusayithi The Competition Winners kubathandi bokuklama emhlabeni wonke.
Ngenela Umncintiswano